When can I pick up the cake after I’ve placed an online order?
For same day pick up (available during store’s opening hours), your cake should be ready for pick up 45 mins to an hour after your order has been placed

Scheduled pick up, orders must be placed at least one day (24 hours) in advance when shopping online.

If you require a cake sooner, you can try to contact our stores to see if we can satisfy your needs.

By booking early, you will have the better chance in ordering the cake you desire.

For the custom design and photo cakes orders, one to two days (24-48 hours) advanced notice upon receiving the images at designated branches (Stores or online).

Due to fraud prevention measures, the person who picks up the online order MUST MATCH with the person that is named on the order. We might also ask the customer to verify their ID during order pick-up. Thank you for your understanding and cooperation

What information and materials I should provide to Saint Germain Bakery for placing Edible Image Cake?
To order an edible scanned image on cake

1. Order a cake: Select size, shape and flavour.
2. Customer Supplied images: Choice of photographs, certificates, letters, drawing, graphics or their combinations, in original forms, or by customer@saintgermainbakery.com (use jpg format, resolution do not exceed 75 dpi). All items will be returned to customer upon pick up. Saint Germain Bakery shall not be responsible for loss or damage to the original supplied image(s) and materials.
3. Output size of scanned images:
   7” x 5” (half page)
   7” x 10” (full page).
   Due to reproduction constraints, scanned images may be cropped on the cake(s).
4. Price for scanned images only (when ordered with a cake):
   $9 – 7” x 5” (half page)
   $18 – 7” x 10” (full page)
   FULL PAYMENT when ordering.
5. Pick up time: 1 – 2 days (24-48 hours) upon received of images at designated branches. (Express service with extra $6.00 charge).
6. Copyright of the images is solely responsible by the customers. Saint Germain Bakery reserved the right NOT to scan any images provided by customer.

How many days early for placing on-line orders of Cookies, Pastry, Chinese Pastry, Macarons and Gift Certificate?
For same day pick up (available during store’s opening hours), your order should be ready for pick up 45 mins to an hour after your order has been placed.

Scheduled pick up, orders must be placed at least one day (24 hours) in advance when shopping online.

Do you deliver?
At the moment, we do not offer delivery services.

What if I want to cancel or change my order?
Once you make your payment through PayPal, your order information will be sent to our Saint Germain Bakery local store. Consequently, we are unable to cancel or modify your order immediately. If you need to make any changes to your order, please do not hesitate to contact us at (604) 276-8378 or email us at hello@saintgermainbakery.com.

What if the recipient is not available to receive the order?
Please contact us as soon as possible for changing the receiving time or date if the recipient is not available on the time or date you have picked for the order. It would be best prior to making an order to confirm that someone will be available to receive it. In addition, please make sure the address is correct and a local contact number where the recipient can be contacted by the drivers.

PAYMENTS:

What payment methods do you accept?
We are using PayPal only to go through all the payments. You can select to pay directly from your PayPal account or pay with your credit card. PayPal keeps track all your transactions.

What is PayPal? How do I know PayPal is a secure way to make a purchase online?
PayPal is an e-commerce business allowing payments and money transfers to be made through the Internet. PayPal serves as an electronic alternative to traditional paper methods such as checks and money orders. A PayPal account can be funded with an electronic debit from a bank account or by a credit card. PayPal is the safer, easier way to pay online. For more information, please refer to its website http://www.paypal.com.

I don’t have a credit card or PayPal account. Does Saint Germain Bakery give me the option to pay by check or money order?
We do not accept payments by money order or cheque for on-line orders. You could register a PayPal account using by your bank account.

How long will it take for the refunded funds to appear in my account?
As we are using PayPal to go through all the payments, please sign into your PayPal account and review your account history. Please note that it is depending upon your PayPal account preferences.

How do you do the price calculations?
The total price of the entire order is based on the subtotal price on all the items in your cart, plus the shipping fee apply to the location to which the order is being shipped.

CUSTOMER SERVICES:

How can I track my order to see if the order was processed?
If you have a membership with us, please login to your Saint Germain Bakery account to view your order status.

Please feel free to contact us at hello@saintgermainbakery.com if it does not show any update from your account.

What if I have sent an e-mail to Saint Germain Bakery but haven’t received a response?
Please check your spam or junk folder just in case the e-mail response was incorrectly routed to either of those folders. If you’ve confirmed that the e-mails from us haven’t accidentally been re-routed to your spam or junk mail folder, please feel free to contact us at (604) 276-8378 directly during our business hours.

PLACING A CAKE ORDER OVER THE PHONE

Can I place a cake order over the phone?
We welcome anyone who would like to place a cake order over the phone. It is recommended to place your order one day (24 hours) in advance. Any last minute may be possible, we recommend you to contact the Saint Germain Bakery local store directly. For the orders that are placed over the phone, you will be required to provide us with your credit card number (Visa / MasterCard) in order for us to process the order.

FOOD ALLERGY NOTICE:

PLEASE BE ADVISED THAT BREAD, CAKE, COOKIES, PASTRY, CHINESE PASTRY AND MACAROON PREPARED HERE MAY CONTAIN THE INGREDIENTS BELOW: MILK, EGGS, GLUTEN, NUTS ..etc. PLEASE ADVISED US IN ADVANCE IF YOU HAVE ANY FOOD ALLERGY.

Learn more about the text messages sent by Saint Germain Bakery:

Message Delivery and Rates
Saint Germain Bakery does not charge for text messages. You may be subject to standard messaging and data fees from your carrier according to your mobile messaging plan. Please refer to your plan details for more information. Your carrier and RBC are not liable for delayed or undelivered text messages.

Reporting Suspicious SMS Messages
Saint Germain Bakery will use text messages sent via a phone number to communicate with you at your request. Only the phone number listed on this page below is used by Saint Germain Bakery.

The phone number (604) 330-9190 is used to deliver a one-time text message as part of an authentication process for added security by Saint Germain Bakery.

You will not receive any additional text messages from this short code unless requested, and you will not be added to any subscription lists for marketing messages.

If you have received a text message from a phone number not listed on this page, or any message asking you to provide or confirm personal details or confidential information, do not reply. Report it to us at customer@saintgermainbakery.com, including the phone number and the contents of the text message. Once reported, you can then delete the text message from your device.